Terms and Conditions

1. Scope

1.1 These Terms and Conditions govern the business relationship between KMblock.com (hereinafter referred to as “Seller”) and its customers (hereinafter referred to as “Customer”) for all transactions conducted through the Seller’s website.

1.2 Customer service is available on weekdays from 10:00 AM to 10:00 PM via email at info@kmblock.com.

1.3 A “Consumer” is defined as any natural person concluding a legal transaction for purposes not predominantly related to their trade, business, or profession.

1.4 Any deviating terms and conditions proposed by the Customer are not recognized unless explicitly accepted by the Seller.

2.1 Products displayed on KMblock.com are non-binding invitations to place an order. Performance descriptions on the website do not constitute a guarantee or warranty unless expressly stated.

2.2 All offers are valid “while stocks last,” unless otherwise noted.

3.1 Customers can select products and add them to their shopping cart. The order is finalized by clicking the [Place Order] button.

3.2 The Customer will receive an automatic email confirming receipt of the order. This confirmation does not constitute acceptance of the order. The contract is concluded only when the Seller dispatches the goods or confirms shipment via email.

3.3 If prepayment is selected and payment is not received within 10 calendar days, the Seller reserves the right to cancel the order.

4.1 All prices include applicable VAT.

4.2 Shipping costs are calculated separately and displayed during the checkout process. Additional customs duties or import taxes may apply for international shipments.

5.1 Orders are dispatched after payment is received (if prepayment is selected).

5.2 If delivery fails despite three attempts due to the Customer’s fault, the Seller reserves the right to cancel the contract. Payments made will be refunded minus shipping costs.

5.3 If a product is unavailable due to supplier issues beyond the Seller’s control, the Seller may cancel the order and refund the Customer.

5.4 Customers are informed of delivery times and restrictions during the ordering process.

6.1 Customers may cancel their order within 30 days of receipt without providing a reason. To do so, they must notify the Seller in writing (e.g., via email or letter).

6.2 Products must be unopened, unused, and returned in their original packaging. Returns are processed only after the Seller has provided a return authorization number.

6.3 Refunds exclude shipping costs, customs duties, and import taxes. Refunds are issued after the Seller receives and inspects the returned goods.

7.1 Customers can choose from the payment methods available during checkout.

7.2 Payment by invoice must be completed within 30 days of receipt of goods. All other payments must be made in advance.

7.3 Late payments are subject to statutory default interest. Further damages due to late payment may also be claimed.

8.1 Goods remain the property of the Seller until full payment is received.

9.1 Warranty rights are governed by statutory provisions.

9.2 Additional guarantees apply only if explicitly stated on the product page.

10.1 The Seller is liable for damages caused by intent or gross negligence.

10.2 For slight negligence, the Seller is liable only for breaches of essential contractual obligations and limited to foreseeable damages.

10.3 Liability for injury to life, body, or health remains unaffected.

11. Storage of the Contract Text

11.1 Customers may print the contract text before completing their order.

11.2 Order details and terms are sent to the Customer via email after the order is confirmed.

11.3 Contracts are stored by the Seller but are not accessible online for security reasons.

12. Final Provisions

12.1 The place of jurisdiction for all disputes is the Seller’s registered office if the Customer is a merchant.

12.2 The contract language is Dutch and English.

12.3 The European Commission’s online dispute resolution platform is available at http://ec.europa.eu/consumers/odr/. The Seller is not obligated to participate in dispute resolution proceedings before a consumer arbitration board.