Shipping & Refund policy

At KMblock.com, we are committed to ensuring a smooth shopping experience for our customers. Please carefully read our refund and return policy below to understand your rights and obligations.

Delivery Conditions

We deliver all orders through DHL or UPS, ensuring secure and reliable shipping. Delivery times typically range between 3-10 business days from the order date, depending on your location.

To avoid delays, additional charges, or customs issues, we ensure our shipments include all necessary documentation. However, please note that customs authorities in your country may impose taxes, duties, or fees. It is the buyer’s responsibility to cover any such costs directly with your local customs office.

Refund and Return Policy

Conditions for Return

To return a product, the following conditions must be met:

1. The product must be unopened, unused, and in its original packaging.

2. Returns are only accepted within 30 days of receiving the product.

3. Contact us at info@kmblock.com to request a return authorization and receive a return number. This number is required to process your return.

Return Process

To initiate your return, please follow these steps:

1. Email us at info@kmblock.com to request a return authorization.

2. Provide the following information in your email:

   • Return number

   • Your full name

   • Address

   • Phone number

   • Email address

   • The original order confirmation

   • Reason for returning the product

3. Pack the product securely in its original packaging to prevent damage during transit.

4. Send the package to our head office:

   KMblock.com refund address
   Argonweg 100
   1362 AD, Almere
   The Netherlands

• Once we receive and inspect the returned item, we will issue a refund for the product price.

• Shipping costs, customs duties, import taxes, and any additional fees are non-refundable.

• Depending on your location, shipping costs may amount to up to €20.

Refunds will only be processed after we receive and verify the returned item. If you do not provide a valid tracking number for your return, any lost package will be the sender’s responsibility.